We have gotten word that the Evo is at a standstill in US Customs. As reported last night Apple cried foul and now we are here. Internal Sprint conversations indicate that the launch date will be at lease 10 days out, however, that could change due with Customs and the courts.
We’ll update more as we get more information…
Hit the break to read Sprint’s official responses to your questions….
If customers inquire about the delay, share the following reactively:
Q: What response do we provide customers about HTC EVO 4G LTE availability?
A: The U.S. availability of the HTC EVO 4G LTE has been delayed. HTC is working to resolve this issue and appreciates your patience as they work to get products into Sprint channels.
Q: What impact does this have to on the HTC EVO 4G LTE that I’ve already purchased through pre-order?
A: The arrival of your HTC EVO 4G LTE will be delayed until HTC is able to resolve this issue.
Q: What is the status of pre-order and when will pre-order devices be delivered?
A: HTC is working with U.S. Customs for a speedy resolution and your pre-order fee still holds the device. We will provide a ship date as soon as possible. We maintain the promise for the preorder customers that they will be among the first to receive their HTC EVO 4G LTE units.
Q: When will HTC EVO 4G LTE be available to consumers?
A: We can’t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible. Educate the customer to chek the HTC EVO LTE microsite (http://www.sprint.com/evo4glte) for the availability date.
Q: What happens if I break or need to return my HTC EVO 4G LTE? Will I be able to get a replacement?
A: The delay in availability does not currently impact pre-ordered product returned for repair or replacement.
Remember: We appreciate our customers enthusiastic support and appreciate their patience as we work to get HTC EVO 4G LTE in to their hands as soon as possible.